Privacy Policy - Clear Coat Systems

Last Updated: June 10, 2026 Effective Date: June 10, 2026

This Privacy Policy explains how Clear Coat Systems LLC (“Clear Coat,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the Clear Coat Systems Detailing Software platform and related websites, mobile applications, and services (the “Service”).

Two audiences. This policy addresses two groups:

Business Clients (“Business Clients” or “you”) — the detailing and car-wash businesses that subscribe to and use the Service. For Business Client account information, Clear Coat acts as the controller.
End Consumers — the individual customers of those businesses, whose information is processed through the Service (for example, when booking an appointment). For End Consumer information, the Business Client is the controller and Clear Coat acts as a service provider/processor that processes the information on the Business Client's behalf and under this policy. Part B below is directed to End Consumers.

Part A — For Business Clients

1. Information We Collect from Business Clients

Account and contact information: business name, your name, email address, phone number, and login credentials.
Billing information: subscription plan and billing records. Payment card details are collected and processed by our payment processor and are not stored by Clear Coat.
Business and operational data: records you create in the Service, such as services offered, jobs, appointments, inventory, and related business information.
Connected-account information: tokens and identifiers used to connect third-party accounts you authorize (for example, your own payment processor account).
Communications and support: messages you send us and support requests.
Usage and device data: described in Section 3.

2. How We Use Business Client Information

We use this information to provide, operate, secure, maintain, support, and improve the Service; to process billing; to communicate with you about your account, the Service, and changes to it; to provide customer support; to enforce our terms and prevent fraud or misuse; and to comply with legal obligations.

Part B — For End Consumers

These disclosures describe information that businesses collect about their customers through the Service. The business you interacted with is responsible for that information as its controller. Clear Coat processes it on the business's behalf.

1. Information Collected About End Consumers

Contact and booking information: name, email address, phone number, and appointment details provided when booking or receiving services.
Service and vehicle information: details about the requested service and, where applicable, vehicle information.
Photos: job or vehicle photos uploaded by the business in connection with services.
Communications: SMS, email, and related messages sent or received through the Service, and related consent records.
Usage and device data: described in Section 3 below.

2. How End Consumer Information Is Used

End Consumer information is used to schedule and provide services, to communicate about appointments and services, to process payments through the business's payment processor, and for the business's legitimate operational purposes, in each case as directed by the business and consistent with this policy.

Part C — Applies to Everyone

3. Automatically Collected Information (Technical and Tracking Data)

When you use the Service, we and our providers may automatically collect: device information (such as device type, operating system, and identifiers), log and usage data (such as IP address, browser type, pages or screens viewed, and timestamps), and limited diagnostic and performance data. Our mobile applications may request permissions (such as camera, photos, and location) to provide specific features; these are used only for the feature requested.

On our public booking pages, analytics and advertising technologies (such as Google Analytics and the Meta Pixel) load only after a visitor grants consent through the consent control on that page. Until consent is granted, these technologies do not run.

4. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, basic functionality, and—where consent is given—analytics and advertising measurement. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. How We Share Information; Service Providers (Sub-Processors)

We do not sell End Consumer personal information (including names, contact information, or appointment details). We share information only as described here:

With service providers that help us operate the Service, under contractual obligations to protect the information, including:
- Payment processing: Stripe (Clear Coat subscription billing); Square (payments accepted by Business Clients through their own connected accounts).
- Messaging and notifications: Twilio (SMS); Amazon Web Services — Amazon Simple Email Service (Amazon SES) (email delivery); Firebase Cloud Messaging and Expo (push notifications).
- Hosting and infrastructure: Hostinger (hosting); Cloudflare (security, content delivery, and network services).
- Content delivery and fonts: jsDelivr (CDN); Google Fonts.
- Maps and address lookup: Google Maps Platform and Google Places (address autocomplete; address text you type may be sent to Google to return suggestions).
- Analytics and advertising measurement (consent-gated, booking pages): Google Analytics; Meta. Where enabled with consent, we may send hashed identifiers (such as a hashed email or phone number) to Meta through its conversions interface for advertising measurement and attribution; this is used for measurement, not for selling personal information.
Between Business Clients and their End Consumers, to provide the Service.
For legal and safety reasons, to comply with law, enforce our terms, or protect rights, safety, and security.
In a business transfer, such as a merger, acquisition, or sale of assets, subject to this policy.

6. SMS / Text Messaging

If you opt in to receive SMS messages, message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and reply HELP for help. Mobile information collected for SMS (such as your phone number and opt-in) is not shared with or sold to third parties or affiliates for their marketing or promotional purposes. Because messages may be sent through a shared messaging number, replying STOP opts you out of further messages sent through that number across the businesses using the Service.

7. Data Retention and Deletion

We retain information for as long as needed to provide the Service and for legitimate business and legal purposes. Following cancellation or termination of a Business Client account, Business Client data is retained for six (6) months and then deleted. During a ten (10) day grace period after cancellation, a Business Client may resubscribe or export financial data only (this grace period does not include End Consumer information or job photos). Certain records may be retained longer where required by law, and we may retain aggregated or de-identified data that does not identify any individual.

8. Your Privacy Choices and Rights

Depending on your residency and applicable law, you may have rights to access, delete, or obtain a copy of your personal information, and to opt out of certain processing. End Consumers should generally direct privacy requests to the business they interacted with, which controls that information; Clear Coat will assist that business as needed. To make a request to Clear Coat, or for help reaching the relevant business, contact us at [email protected]. We will respond as required by applicable law and may need to verify your identity before acting on a request.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information, including encryption of sensitive stored credentials and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is intended for businesses and adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice (for example, by email or in-product notice) and update the “Last Updated” date. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.

12. Contact Us

Clear Coat Systems
David Jones
1706 N 1200 W
Ste 4 #2058
Layton, UT 84041

Privacy contact: [email protected]
Website: clearcoatsystems.com