Clear Coat Systems
This Privacy Policy explains how Clear Coat Systems LLC (“Clear Coat,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the Clear Coat Systems Detailing Software platform and related websites, mobile applications, and services (the “Service”).
We use this information to provide, operate, secure, maintain, support, and improve the Service; to process billing; to communicate with you about your account, the Service, and changes to it; to provide customer support; to enforce our terms and prevent fraud or misuse; and to comply with legal obligations.
Part B — For End ConsumersThese disclosures describe information that businesses collect about their customers through the Service. The business you interacted with is responsible for that information as its controller. Clear Coat processes it on the business's behalf.
End Consumer information is used to schedule and provide services, to communicate about appointments and services, to process payments through the business's payment processor, and for the business's legitimate operational purposes, in each case as directed by the business and consistent with this policy.
Part C — Applies to EveryoneWhen you use the Service, we and our providers may automatically collect: device information (such as device type, operating system, and identifiers), log and usage data (such as IP address, browser type, pages or screens viewed, and timestamps), and limited diagnostic and performance data. Our mobile applications may request permissions (such as camera, photos, and location) to provide specific features; these are used only for the feature requested. If you enable push notifications, we store a push notification token and limited device details (such as device type, device name, and an app-install identifier) used to route notifications to your device.
Location data. Clear Coat does not track or store the real-time or current location of any user, and never accesses location in the background. The app accesses device location only in the foreground, while an Authorized User is actively using a feature that needs it — such as routing to a service location, or pairing and using a Square or Stripe card reader (those payment providers' software requires location access to operate a reader). Live location is not retained by Clear Coat. When directions are requested, your device may communicate directly with Google Maps Platform, and Google's handling of that information is governed by Google's own terms and privacy policy. Clear Coat does store static address information that Business Clients enter as part of operating their business — for example, an End Consumer's service address for a mobile appointment, and the company's starting-point address used to estimate travel distance, time, and fuel costs. This stored address information is Customer Data, is used only to provide the Service to the business that entered it, and is not sold or shared with anyone outside that business except as described in Section 5.
Contact and support submissions. If you submit our public contact or support form, we collect the name, email address, and message you provide, along with basic technical information (such as browser/user-agent), to respond to and manage your request — whether or not you are a Business Client or End Consumer.
Biometric unlock. If you enable biometric login (such as Face ID, Touch ID, or fingerprint unlock), authentication is performed entirely on your device by its operating system. Clear Coat does not receive, collect, store, or transmit your biometric data; the app receives only a confirmation from your device that authentication succeeded.
On our public booking pages, analytics and advertising technologies (such as Google Analytics and the Meta Pixel) load only after a visitor grants consent through the consent control on that page. Until consent is granted, these technologies do not run.
We use cookies and similar technologies for authentication, security, basic functionality, and—where consent is given—analytics and advertising measurement. You can control cookies through your browser settings; disabling some cookies may affect functionality.
We do not sell End Consumer personal information (including names, contact information, or appointment details). We share information only as described here:
If you opt in to receive SMS messages, message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and reply HELP for help. Mobile information collected for SMS (such as your phone number and opt-in) is not shared with or sold to third parties or affiliates for their marketing or promotional purposes. Because messages may be sent through a shared messaging number, replying STOP opts you out of further messages sent through that number across the businesses using the Service.
We retain information for as long as needed to provide the Service and for legitimate business and legal purposes. Following cancellation of a Business Client account, End Consumer personal information associated with that account is retained for up to one hundred eighty (180) days and then permanently deleted or irreversibly scrubbed from active systems; certain non-identifying transaction and tax records (such as amounts and dates, without customer names) may be retained longer for legal, accounting, and tax purposes. A canceled business may resubscribe during that period to regain access. Certain records may be retained longer where required by law, and we may retain aggregated or de-identified data that does not identify any individual.
Job and vehicle photos are retained until deleted by the Business Client. Clear Coat does not delete these photos except where the Business Client enables auto-delete or deletes them using the data features in the Service, in which case they are permanently deleted. Storage is subject to plan limits. Business Clients may request an export of their photos without deleting them; requested exports are made available within seventy-two (72) hours, may be downloaded only once by the logged-in authorized user, and cannot be shared via a transferable link.
To protect email deliverability, we maintain a suppression list of email addresses that have bounced or reported messages as spam. These addresses may be retained across the Service to prevent further sending, independent of any single business's account.
Depending on your residency and applicable law, you may have rights to access, delete, or obtain a copy of your personal information, and to opt out of certain processing. End Consumers should generally direct privacy requests to the business they interacted with, which controls that information; Clear Coat will assist that business as needed. To make a request to Clear Coat, or for help reaching the relevant business, contact us at [email protected]. We will respond as required by applicable law and may need to verify your identity before acting on a request.
Deleting your account. You may request deletion of your Clear Coat login from within the app at any time. When you request deletion, your account is deactivated immediately: you are signed out and can no longer access the Service. For fifteen (15) days afterward you may cancel the deletion by signing back in with your password. After that period, we permanently destroy your login credentials — your email address and password — so the account can never be logged into again. A limited record is retained after that point: your display name and an internal user identifier remain associated with the business records you created or acted on while using the Service (such as jobs, notes, and schedules), so that your employer's business and tax records stay intact. Because a display name may include a real name, this information may persist indefinitely in those records; it is no longer tied to any usable login. Deleting your own login does not delete or affect the account or data of the business you worked for, which is controlled by that business.
We use reasonable administrative, technical, and organizational measures designed to protect information, including encryption of sensitive stored credentials and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service is intended for businesses and adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. For material changes, we will provide notice (for example, by email or in-product notice) and update the “Last Updated” date. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.
Clear Coat Systems
1706 N 1200 W
Ste 4 #2058
Layton, UT 84041
Privacy contact: [email protected]
Website: clearcoatsystems.com